Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sunglasses.guru
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
de lujo
D***s –
perfeito! bem leve e muito bonito!
D***z –
solo 17 días en llegar a Tenerife, perfectas,muy buena calidad,se he bien y los cristales no molestan en los ojos
L***l –
muito top! produto de muitíssima qualidade, chegou bem rápido, super recomendo.
K***a –
Bardzo polecam
B***i –
Wunderschönen Brille! Gerne immer wieder!
D***o –
Super okulary!
M***s –
Gostei! produto ótimo! chegou antes do tempo previsto! estou muito satisfeito. obrigado!
V***r –
Fast shipping, good quality. I recommend this store
P***a –
Amazing
W***s –
lindo
A***s –
Perfeito. exatamente como descrito!
C***k –
hermosas, quede enamorada de mis gafas
P***i –
The sunglasses were well packed. nice to wear, and very fast shipment
W***r –
excellent
D***n –
Bardzo dobrze zapakowane, super szybka wysyłka (14dni), okulary świetne .POLECAM.
Customer –
cudowne okulary
V***c –
Очки бомба, на мой взгляд голубые, самые эффектные
Customer –
Super… bardzo zadowolona, szybka dostawa.
Customer –
choć okulary nie dotarły, daję pozytywną opinię za bardzo dobry kontakt ze sprzedawcą, spór rozstrzygnięty bez żadnych problemów… ekspresowy zwrot pieniędzy. zamówiłam okulary po raz drugi i tym razem dotarły. Mega pozytyw dla tego sprzedawcy. brawo brawo brawo ☺️☺️☺️
D***c –
Seller OK. Price quality excellent. Glasses excellent manufactory
N***v –
My eyes are more beautiful.
K***a –
Very good product, excellent quality, recommend, and the store also recommend, arrived fast.
Customer –
Super!
Customer –
I was very satisfied I didn’t expect it to be so perfect.The wooden box is perfect was in itglasses cloth plate glasses case and screwdriver.I can recommend to all
H***o –
Exce lenses lenses, comes with everything you specified, well packed and in good time, recommended.
M***i –
good
O***F –
Chic glasses, lens quality is super!
C***a –
All right. all right. Satisfied
C***a –
I liked them. I bought several and they arrived. All good
D***a –
Box in perfect space, finish top, the wooden box is wonderful (only for it already is). Super recommend
J***o –
Very top
Customer –
Very cool about what with showers made of wood, light, drstavka month, complete with a glasses, a bag and a napkin. Thank you store
J***r –
Very good arrived in 1 month almost exact, super wrapper.
W***i –
Super purchase! Recommended with a clear conscience.
I***o –
very good
D***t –
very good quality
M***k –
good
F***s –
Excellent quality, as indicated, excellent packing. 40 days to chile
E***o –
My daughters liked them very much.
J***r –
I arrive very fast, excellent service
J***r –
It takes only 11 days to arrive very good service
J***f –
Really great glasses. Received quickly. The box was damaged during shipping, but the glasses and case where nit damaged. .
Y***a –
I arrive almost 1 month to Spain awesome better than the recommended photo 100%
S***i –
All perfect, thank you!
A***a –
Very good thank you arrived fast
M***s –
It meets the description very good product I like very much
Customer –
Very prompt shipping!!!!!
A***p –
Very good goggles, looks fine and high quality. Difficult to say how long will they last, but for now I am very satisfied. Be careful about the size, they are rather small, good for small and narrow faces.
J***r –
Perfect arrive in 3 weeks aptox
P***r –
Super